TIP #101 –
All inquires for support go through our automatic ticketing system that offers two avenues of support, both found under the “Support” menu on the main navigation of the website:
This avenue of support is for existing customers.
- Technical Support (account use and access, implementing new updates and releases for current clients and customers, reporting a bug, etc.)
- Sales & Billing Support (billing, license subscription, license renewals, etc.)
This avenue of support is for anyone inquiring or in need of the following:
- General Inquiry (vendor or product evaluation, products, calculations, features, models, legislation, reporting tools, etc.)
- Press Inquiry (general news, staff or expert position press release, product or version update press release, event or publication release, etc.)
- Sales Inquiry (products, pricing, models, features, calculations, customization, etc.)
- Product Suggestions (new products, features, models, calculations, etc.)
- Advanced Research
- Subject Matter Expertise (SME) Opinion
